– Current-State Map (“As-Is”) –

Three key processes diagrammed in BPMN

Pain-point report

– Future-State Design (“To-Be”) –

Optimised maps

Gap analysis

Implementation backlog

– Current-State Map (“As-Is”) –

Three key processes diagrammed in BPMN

Pain-point report

– Future-State Design (“To-Be”) –

Optimised maps

Gap analysis

Implementation backlog